Customer Service and Ordering Help
Call us toll-free at 1-888-515-9443 (1-732-650-9599), Monday-Friday 8AM-5PM EST. For orders, questions, information and solutions 24 hours a day, visit us on the web at www.KramerDepot.com, email us or fax us at 1-732-650-0556.
Mail or Ship to: 140 Ethel Road West, Suite U, Piscataway, NJ 08854-5951
We accept Visa®, MasterCard®, American Express® and Discover®. Your credit card will be charged as your item(s) ship from our warehouse. Accounts that have to be referred to collections are subject to being charged additional collection fees and/or any applicable legal fees.
We will process your order through our nearest distribution center for the fastest delivery. We make every effort to ship your order within 24 hours. Items are assessed a shipping and handling fee based on weight. Most orders are shipped via UPS Ground. If overnight or next day delivery is needed, we will be happy to ship your items via the UPS Express option of your choice; additional shipping charges will apply. Please note that requests to ship orders via UPS Next Day Air and other non-Ground options need to be received by 1 PM Eastern Time in order to ship the same day.
When ordering from Kramer Industries, Inc., YOU, the buyer and recipient, are responsible for assuring that the product can be lawfully imported to the destination country, and for all fees associated with doing so.
The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to, but not limited to, import taxes, customs' duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs' duties and fees, which are levied once a shipment reaches the recipient's country. THESE FEES ARE SEPARATE FROM THE SHIPPING AND PROCESSING COSTS THAT ARE INVOICED. Additional charges for customs clearance must be borne by the recipient; Kramer Industries, Inc. has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; contact your local customs office for more information. When customs clearance procedures are required, delays beyond our original delivery estimates may result.
Despite our best efforts, items may occasionally be damaged in transit. Freight carriers like UPS are liable for damage only when damage is indicated when you sign for the shipment. Therefore, we recommend that you inspect the outside and contents of all cartons received. If any damage is found, note the damage details with UPS and save the shipment, including the outside container and inside packing material. Ask the delivery carrier to make an inspection immediately. These notations will allow us to make a claim on your behalf for shipping damage. Failure to make such notations makes it extremely difficult to make a claim. For assistance and replacement information, please contact our Customer Service Department at 1-888-515-9443.
Out of stock items will automatically be placed on back order and shipped immediately when made available. Credit cards will not be charged until the item(s) ships.
Most items may be returned within 30 days of receipt, excluding special orders. Please call our Customer Service Department at 1-888-515-9443 for shipping instructions prior to return. Returns cannot be accepted unless written authorization has been obtained. All returns must be in original packing, unused and in resalable condition. Merchandise must be shipped to us prepaid; our warehouse cannot accept COD's. Item(s) will be subject to a 25% restocking and repackaging fee. A merchandise credit will be issued for returned goods; cash refunds will not be issued. Shipping and handling charges are nonrefundable.
We want your business, not just once, but for an extended relationship. To make sure we deserve your continued patronage, we promise you 100% satisfaction in every transaction.
Kramer Industries warrants every product it sells to be free of manufacturer's defects for a period of one year to the original purchaser from the date of purchase unless otherwise specified or in accordance with the expiration date of any perishable item. Proof of purchase must accompany the merchandise. The information and suggestions in our technical literature is, to the best of our knowledge, reliable. Due to continuing improvements, actual products may differ slightly from photos. Buyer assumes all risk and liability whatsoever in connection with these products beyond the original purchase price. It is the user's responsibility to determine the suitability of any material for its intended use and to adopt any safety precautions that may be necessary. Since conditions and usage are beyond our control, neither seller nor manufacturer shall be liable for injury, loss or damage, direct or coincidental, arising from the use or misuse of our materials or equipment, including consequential damages, inconvenience or interruption of operation. The above is made in lieu of all other warranties, express or implied. In no event shall Kramer Industries' liability under this warranty exceed the purchase price paid for the product. Any legal actions brought against Kramer Industries shall be tried in the State of New Jersey, County of Middlesex.