FAQ

Customer Service & Sales: Call us toll-free at 1-888-515-9443, Monday-Friday 8AM-5PM EST. For orders, questions, information and solutions 24 hours a day, visit us on the web at www.KramerIndustriesOnline.com, e-mail us at Sales@KramerIndustriesOnline.com or fax us at 1-732-650-0556.

Address:
Mail or Ship to: 140 Ethel Road West, Suite U, Piscataway, NJ 08854-5951

Credit/Payment Terms: We accept Visa®, MasterCard®, American Express® and Discover®. We will invoice on a net 30 basis to open accounts with approved credit. To set up an account with us or to review terms, please contact our Credit Department at 1-888-515-9443. Orders may be subject to submission of a credit card prior to processing. Your credit card will be charged as your item(s) ship from our warehouse. Personal and business checks accepted. Payment must be made in U.S. funds and drawn from U.S. banks. An account service charge of 1¹/2% per month (18% per year) will be applied after net payment date. Accounts exceeding payment date of invoice will be put on hold and/or C.O.D. basis until the account is in good standing and reviewed by our Credit Department. Accounts that have to be referred to collections are subject to being charged additional collection fees and/or any applicable legal fees.

Minimum Media Order: 50 lb minimum for most standard in stock media; 55 lb minimum for most precision media; 500 lb to 800 lb minimum on most custom orders.

Media Packaging Fee: There is a $7.00 packaging fee per box for all UPS orders of ceramic, plastic, synthetic and precision media. This fee is included in prepaid freight charges. If an order is shipped UPS Collect, an additional charge will be shown on the invoice.

Pallet Charge: There is a $10.00 charge for each pallet shipped. Shrink-wrap is included in this charge.

Shipping Your Order: We will process your order through our nearest distribution center for the fastest delivery. We make every effort to ship your order within 24 hours. Items are assessed a shipping and handling fee based on weight. Most orders are shipped via UPS Ground unless you instruct us otherwise. Oversized or heavy items are shipped via motor freight. If overnight or next day delivery is needed, we will be happy to ship your merchandise by any available express service you choose; additional shipping charges will apply. Prices are quoted F.O.B., Origin. Drop shipments to your customers are prepaid and billed directly to you. Our name will not appear on the bill of lading if requested.

Shipments Outside the US: Orders will be quoted at current rates. Any special handling costs or shipping fees will be added to your order.

Damage in Shipment: Despite our best efforts, items may occasionally be damaged in transit. Freight carriers are liable for damage only when damage is indicated on the bill of lading before you sign for the shipment. Therefore, we recommend that you inspect the outside and contents of all cartons received. If any damage is found, write details on the bill of lading and save the shipment, including the outside container and inside packing material. Ask the delivery carrier to make an inspection immediately. These notations will allow us to make a claim on your behalf for shipping damage. Failure to make such notations makes it extremely difficult to make a claim. For assistance and replacement information, please contact our Customer Service Department at 1-888-515-9443.

Back Orders: Out of stock items will automatically be placed on back order and shipped immediately when made available. Credit cards will not be charged until the item(s) ships.

Returns: Most items may be returned within 30 days of receipt, excluding special orders. Please call our Customer Service Department at 1-888-515-9443 for shipping instructions prior to return. Returns cannot be accepted unless written authorization has been obtained. All returns must be in original packing, unused and in resalable condition. Merchandise must be shipped to us prepaid; our warehouse cannot accept COD’s. Item(s) will be subject to a 25% restocking and repackaging fee. A merchandise credit will be issued for returned goods; cash refunds will not be issued. Shipping and handling charges are nonrefundable.

Technical Service: Please contact our Customer Service Department at 1-888-515-9443 before sending or bringing any item back for service. If it is determined that the best course of action is to send that item back to us for service, we will make every effort to repair and return that item to you in a timely manner. For items not under warranty, shipping and handling charges will be applied.

Right from the Start Guarantee: We want your business, not just once, but for an extended relationship. To make sure we deserve your continued patronage, we promise you 100% satisfaction in every transaction.

Limited Warranty: Kramer Industries warrants every product it sells to be free of manufacturer’s defects for a period of one year to the original purchaser from the date of purchase unless otherwise specified or in accordance with the expiration date of any perishable item. Proof of purchase must accompany the merchandise. The information and suggestions in our technical literature is, to the best of our knowledge, reliable. Due to continuing improvements, actual products may differ slightly from photos. Buyer assumes all risk and liability whatsoever in connection with these products beyond the original purchase price. It is the user's responsibility to determine the suitability of any material for its intended use and to adopt any safety precautions that may be necessary. Since conditions and usage are beyond our control, neither seller nor manufacturer shall be liable for injury, loss or damage, direct or coincidental, arising from the use or misuse of our materials or equipment, including consequential damages, inconvenience or interruption of operation. The above is made in lieu of all other warranties, express or implied. In no event shall Kramer Industries’ liability under this warranty exceed the purchase price paid for the product. Any legal actions brought against Kramer Industries shall be tried in the State of New Jersey, County of Middlesex.