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Right From The Start - Call us at 1-888-515-9443
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FAQ

Ordering Information

Customer Service & Sales

Call us toll-free at 1-888-515-9443, Monday-Friday 8AM-5PM EST. For orders, questions, information and solutions 24 hours a day, visit us on the web at www.KramerIndustriesOnline.com, e-mail us at Sales@KramerIndustriesOnline.com or fax us at 1-732-650-0556.

Address

Mail or Ship to: 140 Ethel Road West, Suite U, Piscataway, NJ 08854-5951

Credit/Payment Terms

We accept Visa®, MasterCard®, American Express® and Discover®. We will invoice on a 1% 10 / Net 30 basis to open accounts with approved credit. To set up an account with us or to review terms, please contact our Credit Department at 1-888-515-9443. Orders may be subject to submission of a credit card prior to processing. Your credit card will be charged as your item(s) ship from our warehouse. Personal and business checks accepted. Payment must be made in U.S. funds and drawn from U.S. banks. An account service charge of 11/2% per month (18% per year) will be applied after net payment date. Accounts exceeding payment date of invoice will be put on hold and/or C.O.D. basis until the account is in good standing and reviewed by our Credit Department. Accounts that have to be referred to collections are subject to being charged additional collection fees and/or any applicable legal fees.

Shipping Your Order

For the fastest delivery, we will process your order through our nearest distribution center. We make every effort to ship your order within 24 hours. Items are assessed a shipping and handling fee based on weight. Most orders are shipped via UPS Ground unless you instruct us otherwise. Oversized or heavy items are shipped via motor freight. If overnight or next day delivery is needed, we will be happy to ship your merchandise by any available express service you choose; additional shipping charges will apply. Please note that requests to ship orders via UPS Next Day Air and other non-Ground options need to be received by 1 PM Eastern Time in order to ship the same day. Prices are quoted F.O.B., Origin. Drop shipments to your customers are prepaid and billed directly to you. Our name will not appear on the bill of lading if requested.

Shipments Outside of the United States of America
(Customs, Duties & Taxes)

When ordering from Kramer Industries, Inc., YOU, the buyer and recipient, are responsible for assuring that the product can be lawfully imported to the destination country, and for all fees associated with doing so.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United States may be subject to, but not limited to, import taxes, customs, duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs' duties and fees, which are levied once a shipment reaches the recipient's country. THESE FEES ARE SEPARATE FROM THE SHIPPING AND PROCESSING COSTS THAT ARE INVOICED. Additional charges for customs clearance must be borne by the recipient; Kramer Industries, Inc. has no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; contact your local customs office for more information. When customs clearance procedures are required, delays beyond our original delivery estimates may result.

Damage in Shipment

Despite our best efforts, items may occasionally be damaged in transit. Freight carriers are liable for damage only when damage is indicated on the bill of lading before you sign for the shipment. Therefore, we recommend that you inspect the outside and contents of all cartons received. If any damage is found, write details on the bill of lading and save the shipment, including the outside container and inside packing material. Ask the delivery carrier to make an inspection immediately. These notations will allow us to make a claim on your behalf for shipping damage. Failure to make such notations makes it extremely difficult to make a claim. For assistance and replacement information, please contact our Customer Service Department at 1-888-515-9443.

Back Orders

Out of stock items will automatically be placed on back order and shipped immediately when made available. Credit cards will not be charged until the item(s) ships.

Returns

Most items may be returned within 30 days of receipt, excluding special orders. Please call our Customer Service Department at 1-888-515-9443 for shipping instructions prior to return. Returns cannot be accepted unless written authorization has been obtained. All returns must be in original packing, unused and in resalable condition. Merchandise must be shipped to us prepaid; our warehouse cannot accept COD's. Item(s) will be subject to a 25% restocking and repackaging fee. A merchandise credit will be issued for returned goods; cash refunds will not be issued. Shipping and handling charges are nonrefundable.

Technical Service

Please contact our Customer Service Department at 1-888-515-9443 before sending or bringing any item back for service. If it is determined that the best course of action is to send that item back to us for service, we will make every effort to repair and return that item to you in a timely manner. For items not under warranty, shipping and handling charges will be applied.

Right from the Start Guarantee

We want your business, not just once, but for an extended relationship. To make sure we deserve your continued patronage, we promise you 100% satisfaction in every transaction.

Limited Warranty

Kramer Industries warrants every product it sells to be free of manufacturer's defects for a period of one year to the original purchaser from the date of purchase unless otherwise specified or in accordance with the expiration date of any perishable item. Proof of purchase must accompany the merchandise. The information and suggestions in our technical literature is, to the best of our knowledge, reliable. Due to continuing improvements, actual products may differ slightly from photos. Buyer assumes all risk and liability whatsoever in connection with these products beyond the original purchase price. It is the user's responsibility to determine the suitability of any material for its intended use and to adopt any safety precautions that may be necessary. Since conditions and usage are beyond our control, neither seller nor manufacturer shall be liable for injury, loss or damage, direct or coincidental, arising from the use or misuse of our materials or equipment, including consequential damages, inconvenience or interruption of operation. The above is made in lieu of all other warranties, express or implied. In no event shall Kramer Industries' liability under this warranty exceed the purchase price paid for the product. Any legal actions brought against Kramer Industries shall be tried in the State of New Jersey, County of Middlesex.

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