Kramer Industries Inc > About > Our Guarantee

Right From the Start Guarantee

1. Introduction

We always introduce ourselves by name. We treat you honestly, courteously and fairly. When we introduce you to our company, we strive to ensure that your precise requirements are understood and met.

2. Understand Your Needs

To ensure that we understand exactly what you need and that you are aware of all of your alternatives, we engage you in a thorough dialogue. We try to identify all your key issues and concerns to understand exactly what you are expecting to accomplish.

3. Analysis Phase

Once you have provided us with the information to assure that we thoroughly understand your needs, our entire team analyzes our findings to develop the best possible solution or recommendation for your application. If necessary, our laboratory will process your sample parts in our testing equipment under a variety of conditions in order to fine tune our recommendations.

4. Lifetime Support

After you agree to the solution and products that will meet all your requirements, we will make ourselves available for unlimited technical and administrative support. We look forward to answering any questions you have by phone, fax or e-mail. Forever. We enjoy talking about new projects you are working on and finding out how we can help you grow your business and improve your profitability.

5. Order Experience

When you are ready to place an order with us, you will find that our no-hassle, no pressure, stress-free ordering experience will be enjoyable and thorough. All costs will be explained; there will never be any hidden or add-on charges. Our Order Processing Department will always process your order with professionalism.

6. Delivery as Promised

We will discuss all shipping options with you and keep you informed of the processing status of all machines, equipment and supplies you order, making sure that all items arrive when requested. We employ the latest methods available to keep track of your shipment at all times, assuring that it reaches you precisely when you need it.

7. Satisfaction Assurance

You can expect that we will continue to remain in touch with you, monitoring your experience with us to make sure that you are satisfied with our products. Any time we find that we are not performing up to your expectations, we take immediate corrective action. Even more, we always look forward, seeking to continuously improve and find better ways to assure your satisfaction today and tomorrow. Our goal is to create customers for a lifetime.

8. Our Guarantee

The Right From The Start Guarantee is about absolute customer satisfaction. Creating a high-value, mutually satisfying relationship is our only measurement of success. If you are dissatisfied with your experience, we will take every action possible to remedy the situation – 100% guaranteed!

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